I specifically look for negative reviews before buying something. I haven’t really put numbers to a ratio of good to bad where I feel reassured about buying something but I’m sure it’s there. If your product has 5000 reviews with no bad ones, something is fucked up. If the majority of the reviews are “the delivery guy spiked the package on my porch and it was broke I’D GIVE ZERO STARS IF I COULD” then that’s a little better. Someone somewhere is going to have a legit grievance. I want to know what that is.
I specifically look for negative reviews before buying something. I haven’t really put numbers to a ratio of good to bad where I feel reassured about buying something but I’m sure it’s there. If your product has 5000 reviews with no bad ones, something is fucked up. If the majority of the reviews are “the delivery guy spiked the package on my porch and it was broke I’D GIVE ZERO STARS IF I COULD” then that’s a little better. Someone somewhere is going to have a legit grievance. I want to know what that is.