At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.
Soon we will reach peak enshitification
I coached my grandma to just repeat “I want to talk to a human operator, please” over and over until she got through. It worked about 70% of the time but some are nearly impenetrable.
I called Comcast and it was horrible
human, operator, GET HUMAN, person, technician, for fucks sake! Bomb? Give me a fucking human!
Nope, nothin, mashing 0 on the keypad also did nothing.
So, the Klarna pattern?
This won’t go well.
Its either this or people in India. Once one company does it the price of that good falls and the CPI prints more money entrenching the shrinkflation.
They literally tried this last time and called it “AI.” They used Siri clones to replace receptionists but they sucked and that’s why call centers became the norm.
Hmmm years back they were using mturk and underpaying for a bit.
But the ai is good for like 95% of questions people ask.
Buddy if you want to talk to an AI be my guest but don’t act like 19/20 people find them useful as phone receptionists unless you are going to post a detailed study to that effect. 👍
fuck yeah!
