At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.
I recently had a good experience with one of these where I was able to schedule an appointment for a contractor. They actually repeated my info back to me to make sure it was correct and I understood it.
So many times receptionists are either hard to understand or make a fuck up on some simple task.