I object to this depiction of backend de… muahahaha.

A few I can laugh about (just started to make a profit), but most of them just make me uncomfortable.

We’ve successfully replaced the entire support team with an HTML form creating tickets for the one developer.

Surefire way to receive that efficiency performance bonus.

Does that cost money?

That was the case even 19 years back. Ubuntu nailed it back then. You could install it without knowing anything about your computer. Before that, there were text based UIs which required deep understanding and lots of decisions.