

It’s all Marketing. In order to attract users with fancy looking interfaces, many usability rules get overriden.
This started already years ago with the new, sleak looking Windows 10. Internally the usability problems were known. But marketing pushed for the release date. This UX drama was costly. over 5 billion in the air for the launch alone. Ending in a blame.
And then you‘re lying on the table. Unfortunately, your case is a little different than the standard surgery. Good luck.