Cyrus Draegur

Poly-Panro-Ace It/They
friendly neighborhood wholesome degenerate abomination from beyond the stars (mostly harmless™).
Atomic energy enthusiast. Architecture enjoyer. Mecha appreciator. Sci-Fi reader.
Winged caniform cybernetic biped techno-lich in its dreams.

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  • 95 Comments
Joined 2 years ago
cake
Cake day: July 1st, 2023

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  • You’re right, absolutely spot on, about several things but ONE IN PARTICULAR is this:

    A human being helping a customer is, quite literally, an act of circumvention. Customer service EXISTS, SPECIFICALLY, for scenarios that require exceptions and skilled, knowledgeable internal maneuvering within, between, and around the cold mechanisms of machinery and policy. We tend to think of, say, purchasing items at a store as standard operation, for instance. But really, from the perspective of the business, its objective is to RESTRICT access to goods and services. The cashier manages exceptions to this goal. If the company has its way, it would take your money while relinquishing NOTHING.