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Joined 2 years ago
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Cake day: July 1st, 2023

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  • You are correct, which is why I didn’t pursue the matter. They can keep my money, they’ve lost a customer.

    They are providing a SERVICE. I was not using the service, I didn’t need it. The mistake might have been mine (assuming it wasn’t a dark pattern or sketchy design) but they had a choice: keep my money and tell me to go fuck myself (which they did) or refund my money at no cost to them. This wasn’t a box of goods that they would have to take back and reinventory.

    I would have purchased the lower tier of service (which I explained to the rep) and continued to use their services, and I would have been telling you about how they were reasonable and I am a happy customer.

    I had already invested significant effort in moving my email over, it was a pain to shift back, but if Proton’s answer to a simple problem is “fuck you, we’ve got ours.”, I’ll pass. I spent a lot of time on their 'pick a paid service" page because I was going to pay for one of their lower tiers, I just hadn’t decided which one.


  • I tried switching to Proton. They took my money somehow (I think I was looking over the paid options and then got distracted and auto filled. Basically I wasn’t paying attention) and then when I noticed on my cc bill I contacted them to say 'hey, I didn’t mean to pay for all these features I don’t need and am not using. Can I please have a refund?" They were like “lol it’s been a month and 2 days so no, enjoy your 17 email addresses and some other crap you aren’t using and don’t need.”.

    Still looking for an alternative to Google but it isn’t going to be Proton.









  • Simple example from yesterday: My stupid pixel 8 phone has a green line on the screen. I look up how to get warrantee and think “wow, at least Google knowing everything about me will be helpful in this case” and after a few misdirects to garbage online user forum to try and get me to solve this problem myself I get prompted with “which device is the problem?”

    Google pixel 8

    Some camera I had but was stolen, and google knows this because they refused to replace it even though I went through the bother to report it stolen to police because they claim they will send a new one

    So I click the phone next page says “this phone?” -serial number

    Click

    That you bought on this date from us?

    Click

    Good news it’s under warranty! Would you like to start the process?

    Thought I’d already started it but… Click

    Please enter the serial number or IMwhatever code. Click here for instructions on where to find this on your phone.

    … Click back 2 pages, copy and paste the # they told me

    WRONG CODE

    take the space that was at the front for some reason

    Great! Here are the next steps…

    Me: wtf is this garbage…


  • Answering honestly: so that shitty people can like shitty things without the consequences. They can broadcast their views without having to answer for them, and down the line it’s easier to manipulate likes so Elon can sell likes or remove likes from anything he pleases, which allows twitter to create “public opinion” that won’t be in line with actual public opinion.