Adobe faces FTC fines over subscription practices
appleinsider.com
Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

    • brianorca@lemmy.worldEnglish
      11·
      2 years ago

      It’s software. There’s literally no reason to treat it like a car lease. There is no overhead or cost on their part which justifies an early termination fee.

        • Pandemanium@lemm.eeEnglish
          5·
          2 years ago

          I started a free trial of Adobe stock. I forgot to cancel after the first month. They charged me $30 for the next month, ok, that’s on me. But when I tried to cancel during that second month, they said I had signed a contract to pay them for a year (I didn’t, all I did was sign up for the free trial) and I now owe them $165 to cancel the subscription. So in essence they were going to charge me $195 for one month of Adobe stock. That’s insane.

        • brianorca@lemmy.worldEnglish
          3·
          2 years ago

          Every annual discount plan I know of (at other companies) is paid once per year. If you pay monthly, then you get the higher monthly price. If you stop paying, then your access stops. No extra fee to pay.

      • locuester@lemmy.zipEnglish
        1·
        2 years ago

        But this is the business model they chose, software usage leasing. I agree it sucks, but we can’t expect software leasing to be ruled illegal. Lol

    • Pyr@lemmy.caEnglish
      3·
      2 years ago

      If you get a $5/ month discount on a $30lmonth plan and decide to cancel after 6 months, you shouldn’t be fined $150 for the remaining 6 months.

      You should be fined $30 for the $5/month you saved on the 6 months you already used. They would try and charge you for the rest of the term instead while removing your ability to use the product for that time, making it pointless to cancel.

    • linearchaos@lemmy.worldEnglish
      2·
      2 years ago

      They’re in thouble because they made it too complicated.

      If they said no refunds, or made every option 50% refund, the FTC wouldn’t be up in their grill.