The IRS presented them to the public as a “free option” for years, knowing they were not free.
The only time they’re not free is if you don’t meet the requirements for the Free File Program or you try to use one of TurboTax’s services that aren’t part of the Free File Program.
I actually used TurboTax for years before they left the Free File Program (supposedly because it was too restrictive in what they could charge for), and I never had to pay a cent. I’ve since moved on to other tax sites that are still part of the Free File Program, and I’ve still never had to pay anything.
I would argue that the IRS wasn’t at fault here, though. Like the article said, people were steered away from the Free File Program, so people having to pay wasn’t a fault of the Free File Program but rather a fault of Intuit’s deceptive practices of marketing their alternative freemium versions of their software.
The only time they’re not free is if you don’t meet the requirements for the Free File Program or you try to use one of TurboTax’s services that aren’t part of the Free File Program.
I actually used TurboTax for years before they left the Free File Program (supposedly because it was too restrictive in what they could charge for), and I never had to pay a cent. I’ve since moved on to other tax sites that are still part of the Free File Program, and I’ve still never had to pay anything.
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I would argue that the IRS wasn’t at fault here, though. Like the article said, people were steered away from the Free File Program, so people having to pay wasn’t a fault of the Free File Program but rather a fault of Intuit’s deceptive practices of marketing their alternative freemium versions of their software.
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